Business Process Transformation Analyst II

See yourself at Odyssey.

Join the team as our new Business Process Transformation Analyst II.

Who We Are & Why We’re Hiring

Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology’s specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.

Odyssey’s multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements.  Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care® partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.

Based in vibrant Charlotte, NC. Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The Business Process Transformation Analyst II will be responsible for developing, implementing, and managing robust processes and procedures across various departments within the organization. The primary focus will be on optimizing efficiency and enhancing productivity. This role requires the ability to evaluate the efficiency and costs of established processes, develop improvement strategies, and facilitate changes. In addition to updating process documents and conducting efficiency audits and process mapping sessions.

In This Role, You Will:

• Develop and maintain comprehensive process and procedure documentation for all relevant departments within the sales organization.
• Identify areas for process improvement and implement solutions to streamline workflows and increase operational efficiency.
• Collaborate with department heads and key stakeholders to analyze current processes, identify pain points, and recommend improvements.
• Lead cross-functional teams in process improvement initiatives, ensuring alignment with organizational goals and objectives.
• Conduct regular audits and assessments to ensure compliance with established procedures and regulatory requirements.
• Provide training and support to employees on new processes and procedures, ensuring understanding and adherence.
• Monitor and evaluate key performance indicators (KPIs) to measure the effectiveness of implemented processes and procedures.
• Stay informed about industry best practices and emerging trends in process management and optimization.
• Act as a subject matter expert on process-related matters, providing guidance and support to colleagues as needed.
• Serve as a liaison between different departments to facilitate communication and collaboration in process improvement efforts.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in business administration, Management, or a related field. Master's degree preferred.
• Minimum of three years of experience in process improvement, procedure development, or a related field.
• Strong understanding of process mapping techniques, process analysis, and process improvement methodologies (e.g., Six Sigma, Lean, etc.).
• Proven track record of successfully implementing process improvement initiatives in a complex organizational environment.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
• Exceptional communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization.
• Proficiency in project management tools and techniques.
• Certification in process improvement methodologies (e.g., Six Sigma Green Belt, Lean Six Sigma, etc.) is a plus.
• Previous experience in logistics, sales support, or customer service roles within the transportation or logistics industry is advantageous but not required.

Location: This is an in-office role based in Charlotte, NC.

Approximately 5% travel is anticipated.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options;
• Company-paid dental and life/disability Plans; 
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.