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Information Technology - Computer Support Specialist - US

South Africa Req #70
Thursday, February 6, 2020
SA - Computer Support Specialist

Duties and responsibilities:

  • Corrects end user issues and reports issues that cannot be corrected in a timely fashion
  • Assists IT personnel in other locations resolving end user issues
  • Performs installations and resolves end user support issues within the LAN/WAN environments
  • Maintains records, logs and reports of end-user assistance and troubleshooting requests
  • Provides hands on training, training materials and documentation for IT applications and/or equipment to employees when necessary
  • Takes ownership of specific application(s) and system(s) areas, as assigned
  • Maintains diagrams and other documents regarding the application(s) or system(s) functionality
  • Works with department leaders to gain an understanding of the business need for changes, modifications or new systems to be implemented
  • Evaluates interrelationships between systems, identifying how changes may affect other systems
  • Maintains confidentiality with regard to the information being processed, stored or accessed
  • Provides weekly reports to the IT Supervisor regarding workload, open projects and issues
  • Schedules bi-annual auditing of all issued laptops
  • Provides maintenance and operation of end user applications including, but not limited to, the email system, backup systems, phone system modifications and new user account and PC set-ups
  • Responsible for upholding network security measures set by our policies
  • Maintains knowledge of remote access products
  • Responds to all issues in the IT Ticket tracking system in a timely fashion

Required skills/Experience:

  • Preferable formal qualification in a computer related field i.e. computer science or information systems.
  • Technical support experience, having a sound knowledge of networks, computers, tablets, troubleshooting, repair and configuration, including MS Office and MS Windows.
  • Fluent in the English language, verbal and written
  • Structured way of working
  • Pro-active attitude
  • Flexible, Stress resistance and able to work with deadlines
  • Being a team player with good communication skills

We are a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions that we conducts business. If you are requested by us to obtain a gaming license, your continued employment with us may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above. We encourage diversity and is an equal opportunity employer.

Other details

  • Job Family South Africa
  • Pay Type Salary
  • South Africa