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Background Specialist

Tustin, CA, USA Req #328
Friday, February 28, 2020
DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 800 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.  

 DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.
Position Overview: Conducts Background Screening Verifications related to employment/prior employment, education, personal and professional reference verifications for clients. May set up user access and audit sub-contractors to ensure compliance with client policies and DOT regulations. Report information in accordance with e Fair Credit Reporting Act (FCRA), state and federal laws, as well as company guidelines.  
 
A Day in the Life:
  • You will conduct a variety of Background Screening Verifications that may include highly confidential and sensitive information.  
  • You will demonstrate excellent customer service to clients and others engaged by phone or in writing.
  • You will set up user access and facilitate employment, education, personal and professional reference verifications for clients to optimize their screening program. 
  • You will conduct background screening, verification. 
  • You will make outgoing telephone calls.
  • You will answer incoming telephone calls and assist with redirecting or assisting callers.
  • You will input, access and retrieving data from the computer.
  • You will respond to emails within 3 hours of receipt.
  • You will process DOT Previous Employer Checks.  
  • You will verify DOT History and verify DOT & FMCSA Safety Performance History.  
  • You will verify employment, prior employment, education and e-verify (I9 validation) status when necessary.
  • You will audit incoming client documentation for accuracy and procedural conformity.  
  • You will audit sub-contractors to ensure compliance with client policies and DOT regulations.
  • You will perform other support and customer service duties, as needed.
Our Ideal Candidate: 
  • Has one or more years’ experience in professional customer service or call center environment.
  • Has demonstrated ability to gather and assess information to solve problems in a fast-paced environment.
  • Has knowledge of background checks, pre-employment screening would be an asset to this position.
  • Has intermediate level of knowledge in Microsoft Office Suite.
  • Has the ability to provide administrative tasks including typing and filing.
  • Has strong communication skills, both written and verbal.
  • Has strong deductive reasoning and problem-solving abilities.
  • Has strong organizational skills and strict attention to detail.
  • Has exceptional interpersonal, phone and communication skills.
  • Has a current FCRA Certification (or ability to obtain).
  • Has a high school diploma. 
  • Has college or technical education (preferred).
DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Tustin, CA, USA