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Assistant, MRO

2800 Black Lake Pl, Philadelphia, PA 19154, USA Req #284
Wednesday, January 22, 2020
DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 800 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.  

 DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.
Job Overview: This position provides support essential to the MRO division through completing administrative review of drug testing results and processes. It requires strong familiarity with Department of Transportation (DOT) regulations, specimen collection procedures, chain of custody documentation, and reporting processes. The position also plays a critical role fostering a culture that strives to provide excellence in service to clients through maintaining strict confidentiality as well as prompt responsiveness and helpful, courteous interactions.
A Day in the Life:
  • You will collect data and organize information pertinent to final determination of test results.
  • You will organize and check cases for correctness and release positive donor test results for MRO’s review.
  • You will review cases verified by the MRO, check cases for completeness and post and release final result determination to the client verbally (phone) and electronically (computer, email, fax).
  • You will communicate, implement, and interpret customer drug and alcohol testing policies and procedures.
  • You will advise clients on federal drug testing regulations as applicable to ensure employer compliance.
  • You will contact client and/or testing site to send in required document for review by MRO.
  • You will assist in interpreting downloads, contacting labs regarding questionable tests. 
  • You will troubleshoot incorrect or incomplete specimen collections, contact labs to clarify unusual results.
  • You will order splits and special tests upon request.
  • You will provide and facilitate donor’s medical information to MRO’s as needed.
  • You will assist in corroboration of medical explanations presented by donor as needed.
  • You will clearly document cases and maintain records in computer system.
  • You will remain familiar with “Medical Procedures”, drug testing regulations and processes, and drug classes/metabolites.
  • You will maintain strict confidentiality.
Our Ideal Candidate:
  • Has intermediate level in Microsoft Office Suite.
  • Has strong organizational skills and strict attention to detail.
  • Has exceptional interpersonal, phone and communication skills.
  • Has a high school diploma and some college or medical training and/or industry experience.
  • Has a minimum of 3 years of customer service experience.
  • Has an associate's or bachelor's degree or medical training certification.
  • Has a Medical Review Officer Assistant Certification.
  • Has experience in drug/alcohol testing industry (preferred).
DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • 2800 Black Lake Pl, Philadelphia, PA 19154, USA