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Client Account Assistant

Three Rivers, MA 01080, USA Req #257
Tuesday, December 10, 2019
DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 800 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.  

 DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.
Position Overview: Provides clients with excellent and prompt customer service by assisting clients with various inquiries and requests within the framework of established client service policies.
 
A Day in the Life:
  • You will answer incoming phone calls, emails and voice messages.
  • You will assist with creating and updating client account info in proprietary platform TA Monitor.
  • You will review contractor drug and alcohol data.
  • You will organize and schedule conference calls with contractor DER’s.
  • You will answer requests for information in a timely manner.
  • You will prepare and send mailings and packages.
  • You will update and maintain contractor databases.
  • You will export print and review employee lists.
  • You will verify data.
  • You will set up new contractor profiles.
  • You will send email reminders.
  • You will prepare and edit letters, reports and memos.
  • You will assist with Client Account Representatives as needed. 
 
Our Ideal Candidate:
  • Has a high school diploma and two (2) years of corporate/retail customer service experience.
  • Has intermediate level Microsoft Suite, specifically Excel.
  • Has experience in DOT compliance.
  • Has experience in a busy office environment.

DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Three Rivers, MA 01080, USA