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Client Support Representative (11:30AM-8PM Shift)

Indianapolis, IN, USA Req #254
Tuesday, December 10, 2019
DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 800 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.  

 DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.
Job Overview: This position is responsible to provide customer service for a large union client.  The person in this position needs to be able to communicate with clients on the phone as well as through email to maintain a high level of client satisfaction.  
 
A Day in the Life:
  • Daily shift is 11:30AM to 8:00PM.
  • You will answer phone calls for client’s 800#.
  • You will create and modify testing authorization forms.
  • You will process reimbursement requests.
  • You will contact collection sites to gather more information about a testing event.
  • You will communicate collection protocol to collection sites.
  • You will work with MRO team to provide supporting paperwork for donor interviews.
  • You will communicate and correspond with the laboratory regarding errors and collection site requests.
  • You will communicate with client regarding new members, database access, and member updates.
  • You will prepare monthly invoices.
  • You will administer random selection program for client.
  • You will monitor FAXes for the client.
  • You will communicate with other teams.
 
Our Ideal Candidate:
  • Has intermediate skills working with Microsoft office.
  • Can type 30+ WPM.
  • Is organized and detail-oriented.
  • Has the ability to multi-task.
  • Has excellent verbal and written communication skills.
  • Has the ability to prioritize and meet deadlines.
  • Has the ability to work well with others and on your own.
  • Has a high school diploma.
  • Has prior experience working in an office environment, working with base entry and QuickBooks.

DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Indianapolis, IN, USA