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Customer Support Specialist– Driver Qualification

San Fernando, CA, USA Req #202
Tuesday, December 10, 2019
DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 800 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.  

 DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.
Job Overview:  The Driver Qualification (DQ) Specialist is responsible for auditing driver applications to ensure that each driver is fully compliant with state and federal Department of Transportation regulations. The position also performs a weekly follow-up of missing or incomplete information. 
 
A Day in the Life:
  • You will provide great customer service.
  • You will stay current on all MPCS company policies, procedures and practices.
  • You will stay current on all Federal and State regulations, pertaining to the department.
  • You will retrieve DQ applications electronically via PDF file from the specific queue assigned to each auditor.
  • You will audit the PDF file for missing or incomplete information. If file is found to be incomplete, make appropriate notations in the DQ FileMaker database.
  • You will update driver status page (Compliance Page) with the application’s status. 
  • You will update driver employment history folder.
  • You will update driver employment gap portal.
  • You will send emails to clients advising them of any incomplete documentation so that client can resubmit revised docs.  
  • You will update driver record in DQ FileMaker database. 
  • You will perform weekly follow-up of missing or incomplete information. 
  • You will clean up EH analyzing duplicates, carryovers, etc. to process clean EH to PEI.

Our Ideal Candidate: 
  • Has a High school diploma or equivalency
  • Has a minimum of 1 year related experience.
  • Has a superior attention for detail and accuracy.  
  • Has strong computer skills in the areas data entry and data management. 
  • Has a solid working knowledge of Adobe Acrobat Writer, Foxit PhantomPDF, Microsoft Office and FileMaker. 
  • Has the ability to use the Internet as a research tool, when required. 
  • Has strong written and verbal communication skills.
DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • San Fernando, CA, USA