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Customer Service - Verification Representative *ENTRY LEVEL*

Houston, TX 77041, USA Req #332
Wednesday, March 25, 2020
DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 800 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.  

 DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.
Position Overview: Verifies incoming information, researches problems, quickly resolve errors, and ensures the accuracy of results that are being processed through a propriety information management system.
A Day in the Life:
  • You will process forms related to various services received from clients, company and third-party facilities.
  • You will research data issues and errors in DISAWorks®, a proprietary data management system.
  • You will contact clients, companies and third-party facilities to retrieve forms, gathers missing data and corrects erroneous data.
  • You will provide training and assistance to clients, companies and third-party facilities on how to follow the correct procedures to prevent future issues.
  • You will document research performed and actions taken to resolve issues.
Our Ideal Candidate:
  • Has a high school diploma.
  • Has intermediate skill level in Microsoft Office Suite.
  • Has a minimum typing speed of 40 words per minute.
  • Has retail or corporate customer service experience.
  • Has experience with internet browsers and web-based applications.

DISA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Houston, TX 77041, USA