Key Account Manager II

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Department: CSD Sales  

Reports To:  Team Lead Coffee Service Division

Travel Required: 50%

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America.  We are rooted in family and steeped in tradition.  You can expect a fast-paced environment that will challenge and reward you at the same time.  Make your passion your profession!

Position Overview

This role is responsible for the development and execution of sales strategies to retain and build existing, key account relationships while also securing new accounts for the Coffee Service Division.

This role will manage local, dedicated Sales resources responsible for growth within specific Distributor/ Group Purchasing Organization relationships

Function Related Activities/Key Responsibilities

• Develops strong working relationships with key customers, at various levels to best understand the needs of the customer and to retain the business.
• Analyzes industry and channel trends to identify development opportunities within current accounts.
• Develops/executes strategies to meet and exceed the goals of both our customers and the organization (financial and operational)
• Manage both current and new customer relationships within organizational profitability guidelines.
• Prospects, cold calls, and makes formal presentations of company pricing, products and promotions to regional or major coffee service customers to gain or expand new business.
• Coordinates initial set-up of new accounts as well as ongoing service through our CSD Sales dept.
• Where applicable- manage Distributor relationships- to set up product distribution with new customers and collaborates with Supply Chain to maintain the relationship and business processes required to serve the end customer.
• Assists the Marketing Department with the planning of both market-wide and account-specific promotions and new items, including advertising and special sales.
• Represents the company at trade association events and major trade shows.
• Prepares periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Directs sales forecasting activities and reviews/analyzes sales data by location to set performance goals and promote sales.
• Meets primarily with key customers (large, complex and/or at risk), assists sales representative with maintaining relationships and negotiating and closing deals.
• Responsible for building, developing, and retaining talent necessary to drive a high-performance team (when role has direct reports)
• Coaches and provides on-the-job training for Account Executives on developing prospect list from business directories, trade associations and all other available sources. 
• Provides feedback on presentations and acts as a mentor to Account Executives on techniques and methods for gaining new business.
• May be asked to perform additional duties as necessary

Position Requirements

• Bachelor's degree from four-year College or university preferred.
• 5 years of successful CPG sales experience, specifically with regional or large revenue accounts; OR equivalent combination of education and experience
• Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources
• Valid driver’s license and acceptable driving record
• Knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Outlook) and CRM. Knowledge of SAP a plus.

What We’re Looking For

• Strategic thinking skills and advanced account management with track record of success.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
• Office Environment: Most of the duties of this position will be performed inside an office environment.  The noise level in the work environment is usually quiet

Our Values

Champion People              Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity               Dream big, Think Fresh, Make It Happen

Wow Our Customers        Serve with Purpose, Exceed Expectations, Do What’s Right

Serve Our Communities   Be Genuine, Bring Joy, Make a Difference

Win Together                     Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
 

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law.  This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.