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Head of Continuous Improvement

Baton Rouge, LA, USA Req #378
Monday, September 9, 2019

Leader, Organizational Continuous Improvement Team



Reports to:

President, CEO





Reporting to the President, CEO, this position is responsible for creating and implementing continuous improvement strategies to improve overall company performance, provide a sound basis for sustainable product and geographic growth initiatives, exceed current and future customer expectations and appropriately address risks and opportunities in order to meet strategic business objectives. 

This description is not intended to be construed as an exhaustive list of responsibilities, duties, or skills required for the job position. This job position may be changed or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.

Duties and Responsibilities


  • Create a continuous improvement culture through coaching, mentoring, developing, training, building bench strength, mobilizing resources and guiding local team progress for successful implementation of sustainable improvements that are financially beneficial to the company.
  • Define the appropriate people, technology, equipment, and financial resources  necessary to meet customer expectations and implement business improvement plans across the organization.
  • Identify, conduct, analyze and prioritize business diagnostics to establish current state and identify value added transformation initiatives.
  • Set fact based goals in order to drive customer satisfaction and improved operational results.
  • Review and prioritize existing standard operating processes / procedures across the entire organization.  Identify most impactful and engage resources to improve or eliminate with customer focus mindset.
  • Identify gaps in processes / procedures across the organization and build standards to support strategic alignment.
  • Develop strategies and implementation planning for consistent, repeatable, and flawless execution of improved processes throughout entire organization.
  • Be highly visible to employees and create a safe environment for participation by promoting hands on, high involvement approaches to problem solving in a timely manner.
  • Collaborate with business leadership to define resources, skills, and training required to ensure success of implemented programs.
  • Develop and maintain strong working relationships with business team management and establish employee involvement programs.
  • Drive accountability and foster local ownership of operational initiatives to ensure sustainability.
  • Serves as a change agent to foster high performance management culture across the organization.
  • Participate in the development and commercialization of new or improved products.


Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.




Education and Experience


·         Bachelor’s degree (preferably Industrial or Mechanical Engineering) from four year college or university and 10 years of relevant experience, preferably in Consumer Packaged Goods

·         At least one of Six Sigma, Lean, Total Productive Maintenance or ISO 9000 / 9001 training / certifications required

·         Master Black Belt Certification preferred

·         Analytical, self-starter with ability to work independently to break down complex problems into manageable pieces, think creatively, draw and effectively communicate fact based data recommendations and decisions

·         Proven track record assessing processes, identifying proper continuous improvement techniques, engaging appropriate teams to implement changes focused on customer experiences to improve operational results

·         Strong leadership essentials including being a model coach, values champion, lifetime student, exemplary ambassador with an ability to deliver results

·         Proven track record of accomplishments in people, interpersonal, strategic and business leadership and commitment to personal development

·         Demonstrated ability to prepare and conduct executive business reviews and presentations





Our Values

Employees should demonstrate behaviors that support established company values.

Our People

We are a high performance company with emphasis on teamwork and employee care.

Our Integrity

We have the courage to always do what is right.

Our Customers

We have a personal commitment to provide exceptional products, services, and solutions.

Our Safety

We champion safe behaviors for ourselves, our fellow employees, and our community.

Our Brand

Everything we do has to be as good as our coffee.

We offer a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off, employee assistance program, and educational assistance. Community Coffee and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. 

Other details

  • Job Family Executive
  • Job Function Executive
  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • Baton Rouge, LA, USA